1. Returns
2. Warranties
3. Terms & Conditions
4. Terms of Use
5. Privacy

Returns

Step 1 - to obtain an Authorised Returns Number
To obtain an Authorised Returns Number please contact us via:

• call us on 0870 755 8200
• fax us on 0870 750 3334
• email us at sales@comms2u.co.uk

The Authorised Returns Number must be displayed prominently on the outside of the parcel. Without it, no goods can be accepted. You will be asked for:

• A list of the returns being made - with, if possible, the product code
• Proof of purchase -either an order or an invoice number
• Date of purchase

Step 2 - to return goods

• Full original packaging and operating instructions must be returned in case of out-of-box failure.
• Make sure you give a full written reason for the return. This makes it easier to confirm any claim.
• Ensure that the Authorised Returns Number must be obtained before any goods are returned.

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Product Warranties

Manufacturer's warranties

honour all manufacturers' warranties provided that defects are notified by calling the number provided within the customer enquiries section on this catalogue and the customer accepts the responsibility for the return of goods. There are five types of warranty and our account team will advise you of that which applies to any product. Should a return be necessary, the type of warranty will be confirmed when the authorised return number is issued. Customers are advised to consider the terms of the product warranties and their implications before placing an order and it is their responsibility to be aware of them.

Products found to have no fault will be returned and a charge of £10 (exc. VAT), plus carriage costs will be made to cover technical inspection costs. Manufacturers' repair charges for no fault found items are far greater and these will also be passed on. Most manufacturers will also have a Product Helpline in the User Guide.

Provided you notify us within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new complete with all packaging and instructions. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £25 ex VAT or 10% of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new' , with complete packaging and instructions, they will be sent back to the customer and a handling charge may be applied.

If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.

We do not supply goods on Sale or Return under any circumstance.

Terms & Conditions

By accessing, browsing and/or using the Comms 2 U website you agree to the following terms:

• The contents of the Comms 2 U website are copyright ©Comms 2 U. All rights reserved. Except solely for your own personal use, the contents of this site whether in part or in whole cannot be reproduced, transferred, distributed or stored in any form without the prior written permission of Comms 2 U.
• Comms 2 U will use its reasonable endeavours to ensure that the information contained on the Comms 2 U website is correct at the time of publication, but Comms 2 U reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn.
• It is a condition of us allowing you access to the information on the Comms 2 U website that you accept we will not be liable for any action you take relying on the information from this website. Comms 2 U will not be liable if your use of materials or information from the Comms 2 U website results in the need for servicing, repair or correction of equipment or data, you assume any costs relating to the above. Comms 2 U reserves the right to charge for access to certain information on the website. Comms 2 U will inform you where a charge will be incurred by you for accessing certain services or information on the Comms 2 U website.
• If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on the Comms 2 U website.
• You may not mirror any material contained on the Comms 2 U website or any other server without Comms 2 U’s prior consent.
• Comms 2 U assumes no responsibility for the content of any other websites to which the Comms 2 U website has links.
• In a few areas on the Comms 2 U website we ask you to provide information that will enable us to use this information that you provide us with to help keep you informed of our latest products and services after your visit to the Comms 2 U website. It is completely optional for you to participate. The information you provide on this website may be held and used by us for any of the following purposes: orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services or (subject to any objection or preference you may indicate when submitting your personal details to us via this website) for sending information to you about our products and services from time to time. In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and prevent fraud.
• We may disclose your information to other group companies, including their respective partners, agents and sub-contractors, for any of the above purposes. In addition we may disclose your information to credit agencies, and to other people in relation to enquiries concerning the prevention and detection of fraud or crime, or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.
• You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance or inconvenience whether to Comms 2 U or any of its customer or users of the Comms 2 U website by any means including the use of the Comms 2 U website services for persistently sending unsolicited communications without reasonable cause.
• The service is accessed via the World Wide Web, which is independent of the service and Comms 2 U. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. Comms 2 U has no responsibility for any information or service obtained by you on the World Wide Web.
• Comms 2 U excludes all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any information and the value and integrity of goods and services offered by third parties over the Comms 2 U website service. You acknowledge that we have no control over and we exclude all liability for any material on the World Wide Web, which can be accessed by using the Comms 2 U website service.
• We may suspend or vary the whole or any part of the service offered by the Comms 2 U website for any reason at any time at our sole discretion
• Comms 2 U reserves the right to vary the terms of this contact from time to time. Such variations becoming effective immediately upon posting of the varied contract on the Comms 2 U website. By continuing to use the Comms 2 U website services you will be deemed to accept such variation.

Terms of Use

Use of this website is offered to you on your acceptance of these Terms of Use, our Privacy Statement and other notices posted on this website.

• Your use of this website or of any content presented in any and all areas of the website indicates your acknowledgment and agreement to these Terms of Use, our Privacy Statement and other notices posted on this website.
• If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or website. We suggest you print a copy of each of these documents for your records.
• Our company shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you.
• Any changes to these Terms of Use shall be effectively immediately following the posting of such changes on this website. You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this website following changes to these Terms of Use shall constitute your acceptance of all such changes.

Privacy

The following statement explains our policy regarding the personal information we collect about you.

1. Statement of intent

From time to time, you will be asked to submit personal information about yourself (e.g. name and Email address etc) in order to receive or use services on our website. Such services include newsletters, billing statements and email bulletins.

By entering your details in the fields requested, you enable Comms 2 U and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Comms 2 U will act in accordance with current legislation and aim to meet current Internet best practice.

1. Information on visitors

During the course of any visit to the Comms 2 U website, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the e-commerce shop pages, then we might find this out from your cookie and highlight latest product information on a second visit.

Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Comms 2 U use this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

1. What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register for Comms 2 U services.

1. Use and storage of your personal information

When you supply any personal information to Comms 2 U (e.g. when ordering products or services) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly and tell you if we want to pass the information on to anyone else. In general, any information you provide to Comms 2 U will only be used within Comms 2 U. It will never be supplied to anyone outside Comms 2 U without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on or to Comms 2 U and Comms 2 U considers such behaviour to be serious and/or repeated, Comms 2 U can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of a personalised service, such as online billing, you no longer wish to continue your registration as a personalised user. Where personal information is held for people who are not yet registered but have taken part in other Comms 2 U services (e.g. information requests), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

1. Access to your personal information

You have the right to request a copy of the personal information Comms 2 U holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to Comms 2 U, G10, Enterprise House, Courtaulds Way, Coventry, CV6 5NX.

1. Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Comms 2 U's website. Users without this consent are not allowed to provide us with personal information.